Frequently Asked Questions
Do you accept children?
Yes. Our first floor rooms are perfectly equipped for family stays.
How far are they located from the beach?
We are located just a few steps from the pier and access to the beach.
Do you have WiFi?
We have high speed satellite internet, however please note that El Cuyo is remote and vulnerable to weather conditions.
Do you offer breakfast?
On the ground floor of the property there is a restaurant independent of the hotel that offers breakfast and lunch.
We have a fully equipped rooftop kitchen where our guests can prepare their food, with shared refrigerators and space to store your groceries.
What are the accepted payment methods?
Your stay must be paid by credit card or deposit at the time of booking.
Do you offer transportation to and from the airport?
We will provide you with the contact information of a carrier that can provide the service.
Is there accessibility for different disabilities?
The first floor can accommodate people with disabilities but we do not have specially designed bathrooms.
Do you accept pets?
No.
Are there ATMs or exchange houses?
The town does not have ATMs or exchange houses, so it is recommended to bring cash. In some stores you can make withdrawals and a small commission is charged.
Most establishments have a terminal for credit card payments, but the internet signal can fail at times.
Are there beach clubs?
There are no beach clubs with facilities like those we can see in other cities by the sea.
On the sides of the pier, you can find palapas for the free use of people who visit these beautiful beaches.
Likewise, in some stores you can get umbrellas at affordable prices.
Access to the beach is free for everyone, so along Avenida Veraniega and next to our hotel you will see accesses to it.
Are there supermarkets?
The town does not have chain supermarkets such as Walmart or Chedraui, but there are stores where you can buy what you need to enjoy your stay.
If you need any special or specific products, we recommend bringing them with you.
Do you have medical service?
The town has a health center for primary care, which is open from 8 am to 3 pm.
Is there a gas station?
El Cuyo has a gas station located in the dock area. Its hours of operation are from 6 am to 7 pm.
Does the hotel have potable water?
We have bottles of purified water for our guests’ consumption.
Do you have laundry service?
We do not have a laundry service, but we can recommend one with a home delivery service.
How easy is it to move?
Since it is a village that stretches for 2.5 km, you can easily get around on foot. However, if you plan to explore the beaches, I suggest you consider renting a bicycle.